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Policies

Important GEM Policies and Procedures

GEM College of International Business is acknowledged as upholding the highest standards of ethical conduct and professional excellence.  We inculcate these same standards in our learners and strive to produce business leaders with recognised integrity.  Thus, our (benchmarked for best practice) policies and processes support this and protect both the College and learners. 

The policies and processes of the College are transparent; we therefore discuss these with our learners during an Orientation Session at the commencement of each course.  You will be required to acknowledge that you have read, understand, accept and are willing to ascribe to these policies and processes during the Orientation Session. 

The college website (at www.gem-college.com/students/student-policies) includes the following policies as essential pre-reading:

FM-28 Privacy and Personal Information Policy and Procedures
FM-31 Customer Service Charter and Grievance Policy
FM-53 Risk Management Policy
FM-54 Sexual Harassment Policy
FM-55 Environmental Policy
FM-138 Fair Treatment and Equal Opportunity (Equity) Policy and Procedures
FM-135 Plagiarism Policy
FM-09 Quality Policy Statement
FM-49 Payment and Refund Policy (currently under review)
FM-134 Student Selection and Admission Policy (currently under review)
FM-136 Statement of Tuition Assurance (currently under review)
FM-137 Schedule of Tuition Fees (currently under review)

Assessment
There are assessments tasks for every Performance Criteria built into every Unit of Competency.  You will not be assessed until you indicate that you are prepared for assessment.  You will be given at least one-week’s notice by your Tutor or Facilitator for any assessment being organised by the Assessor.  You must have submitted your portfolio of evidence prior to the actual assessment date, or bring it with you to the assessment.  If face to face assessment is being undertaken you must attend.  If you are sick, a phone call is required to advise of your absence.  Otherwise, a doctor’s certificate will be necessary for an alternative date to be set for the assessment.  For more information on assessment, refer to your ‘Course Information Guide’ for this Unit, and/or for additional information, which is available on the GEM website.

Location
If you do not have a workplace that is suitable for you to demonstrate your competence on the job, GEM College of International Business may be able to provide customised, flexible or on-the-job options for this course.  Contact your Tutor or Facilitator for further information to discuss your needs.

Reasonable Adjustment
If you have a permanent or temporary condition that may prevent you successfully completing the assessment task(s) you should immediately discuss this with your Tutor or Facilitator, about a ‘reasonable adjustment’.  This is the adjustment of the way in which you are to be assessed to take into account your condition.  This may include providing additional time, or a support person.  While assessment tasks may be changed to suit your condition, the actual performance criteria cannot be altered.