Your questions are welcome - contact us now!
At Scorpion, our friendly team are always ready to help you.
If you have any questions about our training solutions, please feel free to email or call us on (08) 9358 1116. Alternatively, we have answered some common questions below which may assist your query.
What is the Scorpion difference?
At Scorpion Training Solutions, we don’t treat you as just another number. We believe in putting you first and helping you well beyond your qualification. One of the ways we love to help is by offering free reviews of your work history, budget, current qualifications and goals as part of our training package.
This allows us to work with you in designing your Personal Training Plan that empowers you to achieve success in a way that works for you. We also love working with you after your training to offer industry advice, support and mentoring, to help you make the most of the qualifications you achieve.
We offer a fantastic range of courses, including project management courses in Perth, Cert IV courses, business courses, health and safety courses and more.
If you’re looking for training solutions that put you first and work with you for the long-term, contact Scorpion on (08) 9358 1116.
How do I enrol in a course?
You can enrol in a Scorpion training course online any time. To view a list of courses, available dates and to enrol online, go to the information page for the course of your choice.
Then look for the Calendar on the right hand side & follow the simple instructions to search available dates, select the date that suits you and enrol. If you enrol in an incorrect date/course by accident, simply contact us to resolve. (It is not a problem and you will not be locked in by us!)
Alternatively you can seek assistance or enrol in a course by calling one of our friendly team members on (08) 9358 1116.
How long will my course take?
Different courses take different amounts of time, depending on the qualification.
A list of estimated course delivery lengths are below. Please note that these classroom delivery durations are anticipated minimums and may vary depending on which course you wish to study.
|Short Courses||1-3 days||during course||1-12 months|
|Cert II||10 days||during course||1-12 months|
|Cert III||10 days||during course||1-12 months|
|Cert IV (except TAE)||5-10 days||+ assignments 2-12 months||3-12 months|
|TAE Cert IV (full)||8 days||+ assignments 2-12 months||12 months|
|Diploma||5-10 days||+ assignments 2-12 months||1-12 months|
|Advanced Diploma||5-10 days||+ assignments 2-12 months||1-12 months|
Course Inclusions & Support
Your course books and materials are included in your course fees and are provided on commencement of your course. In addition we offer full support by our Trainers to resolve any questions or difficulties you may encounter while completing your course work. Please contact us immediately you are unsure of any requirements or feel a need for assistance.
Learning Difficulties or Disabilities
We do our best to cater for all clients as we recognise we are all different and face challenges. Whether you have a confirmed disability / learning difficulty or maybe some fear of commencing/completing your training, please discuss with us at or prior to enrolling. We will assist you and find a way to accommodate you as best we can.
For full details please refer to the Client Handbook.
Alternatively you can contact one of our friendly team members on (08) 9358 1116.
How do I pay for my Course?
Payment options are:
- PayPal - select "Yes to pay now" in your enrolment form and complete your payment with a secure PayPal transaction (no fees)
- Direct Credit - select "No" to the "pay now" question in your enrolment form. We will send an invoice with our Bank Account details.
- VISA or Mastercard Credit Card - select "No" to the "pay now" question in your enrolment form. We will send an invoice and payment can be made at our Reception or by phone. (Note: a 2% fee applies for all Visa/Mastercards)
What fees do I pay if I need to transfer my course to another date?
We do not charge a transfer fee so long as you advise us at least 7 days prior to your start date. If you advise at short notice we may apply a fee as per our cancellation policy!
Refer to the Client Handbook for specific items or discuss with us as other fees may be applied in particular circumstances, such as:
- cancellation without notice
- Extension to Term of Course
- re-issue of Certificates, if lost or missplaced
Client Records, Privacy and Confidentiality
Our Privacy and Confidentiality Policy applies to all staff, students, clients and stakeholders and is available to all students on request.
Scorpion Training Solutions has always been committed to Privacy and Confidentiality of our staff, students, clients and stakeholders. Our strategic alliance with GEM College further strengthens our commitment to you.
Both Scorpion and GEM College strive for transparency and best practice in all we do.
Policies which have implications for prospective or current students may be found here.
Scorpion Training Solutions keeps client training and assessment records electronically in our Student Management System, PowerPro. We forward Results and samples of Assessment and Training Records to GEM College, for entry into the national records required by the Australian Skills and Quality Authority. All records are maintained by Scorpion, GEM College and the Australian Government for 30 years.
After GEM College has been provided with digital copies of Assessment Tools signed by the student, their workplace supervisor and Scorpion Assessor, and advised their receipt of same, all paper records of client training and assessments are shredded and disposed of in a secure fashion All client information is securely stored and electronic copies are backed up off-site daily.
With the exception of our the legal requirement to GEM College, under the Australian Skills and Quality Authority, Scorpion will not disclose any information that we gather about our clients to any third party. We use the information collected only for the services we provide. No client information is shared with other organisations. If client information is required by a third party, for a valid purpose, we will obtain written consent from the relevant client and from GEM College, prior to the release of any information.
Should another training institution formally request verification of the student's qualifications, its transmission will need to be authorised by the student in writing, and approved in writing by GEM College.
Should clients seek access to their information records, we have a documented procedure requiring authorisation before this can occur. Depending on the nature of the request, we will respond to the request within 5 working days.
Scorpion Training Solutions and GEM College only collect personal information by fair and lawful means and not in an unreasonably intrusive manner.
What if I am unhappy - can I appeal an assessment decision or make a complaint?
Yes of course you can appeal or query assessments or lodge a complaint. All matters will be processed with respect and confidentiality by Scorpion, and if necessary by GEM College.
As a licensee operating under the auspices of GEM College, Scorpion Training Solutions adheres to GEM College Customer Service Charter and Grievance Policy
This is also available to all Students, and is referenced in the Client Handbook.
Assessments - Firstly, please discuss the decision and available options with your Scorpion Assessor so that you can fully understand the reason/s for the decision. Following this discussion, your Assessor may decide to reassess the evidence you have provided, and/or ask another Scorpion Assessor to moderate the assessment. You, or the Scorpion Assessor may request independent moderation from GEM College. You may be asked to submit further evidence to demonstrate your competency; and you will be involved at every stage of the moderation process, you and the Assessor will be advised of the outcome, and receive additional feedback to assist all parties in understanding the decision.
Appeals/Complaints - If the assessment matter is not resolved following discussion with the Scorpion Assessor/s and moderation by GEM College you may wish to lodge a written or verbal appeal/complaint, with the Australian Skills and Quality Authority.
Written complaints, in the first instance, should be lodged using Scorpion's readily available form with instructions on how to lodge your complaint. Please contact us and we will forward the forms and our procedure for handling all complaints. Alternately, please email us at firstname.lastname@example.org
Verbal complaints may be made to the CEO or Managing Director - please call us and ask to be transferred. If both gentlemen are unavailable please leave a message requesting a call back and we will endeavour to return your call within 24 hours.
Formal complaints may also be made directly to GEM College (administration@gem-college) or, if necessary to the Australian Skills and Quality Authority
What is the cancellation policy?
Note: Only accepted in writing and applicable from the date we acknowledge receipt! (email is accepted)
- if 10 working days or more prior to course commencement - a refund less 20% administration fee applies
- if less than 10 working days prior to course commencement, a refund less 50% late cancellation fee applies
- If after the commencement of the program, NO refund applies
Will my qualification be Nationally Recognised?
Scorpion Training Solutions offers Australian Nationally Recognised Certificate & Diploma Courses and is a Registered Training Organisation, under licence to Gem College. We adhere to strict industry standards, ensuring your qualifications are of exceptional quality and will be recognised throughout Australia and the world.
Our registration number is 0366. This can be confirmed, along with our approved scope of courses, on the Federal training.gov.au website.
When will I receive my qualification certificate?
Once you have completed and submitted all of your course work and assessments, your work will be assessed for competency. Once competency is met, an original certificate of qualification will be posted to you within ten (10) working days. A PDF copy is also emailed to you.
If you lose your original Certificate or do not receive it, contact us straight away as we can provide a replacement. Depending on the circumstances, there may be a small charge of $25 /certificate page to cover admin and postage costs.
Where is Scorpion Training Solutions located?
Scorpion Training Solutions operates our Classroom courses at our impressive training facility at Level 1, 310 Treasure Road (North), Welshpool. This is conveniently located 20 minutes from Perth's CBD, 5 minutes from Perth International Airport and 10 minutes from Perth Domestic Airport.
- Through our strategic alliance with GEM College, we can deliver training in any location in Australia and Internationally, provided there are adequate participants and suitable facilities.
To discuss your specific requirements with our team, please call us on (08) 9358 1116.
What does a standard training day involve?
A standard training day at Scorpion Training Solutions involves engaging and interactive training with one of our expert facilitators, in one of our comfortable training rooms. Courses typically run from 8.00am to approx 3.30pm, with breaks scheduled for morning tea, lunch and afternoon tea.
Coffee/Tea/Milo/Milk/Filtered Water are provided for your course, however lunches are your responsibility. There are vending machines and hot drink facilities on-site including a kitchen and fridges for food preparation and storage. A lunch bar is located approx 100 metres from the centre.
Professional catering can be arranged for your course if required.
What should I bring to my training?
We recommend bringing a notepad and pen or a laptop/tablet to work on. Any additional requirements will be included in your training pack, typically consisting of either course workbook(s) &/or a USB containing the appropriate content.
For most courses a Laptop/Notebook device is a highly desirable work aid for each attendee. You will be notified on enrolment of specific requirements for your course of study.
What should I wear to my training?
The minimum standard required for our premises is Smart Casual clothing along with closed toe shoes, suitable for an office/administration work place.
Do I need to do anything before my training starts?
Some of our courses involve prerequisite learning that is compulsory. If your course involves prerequisite learning, it will be clearly stated to you and the prerequisite material will be delivered to you before the course begins with clear instructions. If this content is not completed prior to attending you will not be able to commence the course.
If you are working in an industry relevant to your study, you may wish to prepare some questions or real-life scenarios to bring with you. Our facilitators are ready to help you with any situations that may occur for you at work and love answering your questions.
How do I study by e-learning/distance?
Most of our nationally recognised training is available by e-learning online or by distance education option where we provide hard or electronic versions of training materials to you. You can study from your home or remote location, with assessments required to be completed within a 12 month time frame from your enrolment date.
If you are interested in completing your training via e-learning or distance, you can enrol in your course in two ways.
To view a list of courses and enrol online, click on the courses banner to the left of this page. Alternatively you can enrol in a course by calling one of our friendly team members on (08) 9358 1116.
- Studying by Distance will involve materials delivered to you via personal collection, mail or email.
- e-Learning is facilitated through our online platform - accessed via our website using your personal log in/password. You can contact your training facilitator at any time throughout your course for queries, assistance, support or explanations by email, phone or by personal appointment.
- Your learning is flexible and self-paced and we also allow you to convert to a classroom option, in most cases, without any fee penalty.
- Note: e-learning clients are provided with access to the first 3 units only, until course fees are fully paid.
Can I use previous study or workplace experience towards my qualification? (What is RPL?)
Yes! In many cases you can apply for Recognition of Prior Learning (RPL) towards your qualification. This process is designed to map your existing qualifications and work skills to competencies within qualifications. This can be done at any point during your training, but is most appropriate well prior to commencing any course of study.
Contact our team before you begin your training to see if you qualify for fulll or partial RPL. Scorpion offer a free no obligation assessment to determine potential eligibility for RPL. To commence this process simply email a copy of your Resume & existing qualifications (including all Statements of Attainments) to us for assessment. The preliminary Assessment typically involves 7-10 working days, after which we will contact you to discuss a pathway to the qualification you seek and we will confirm course fee(s) applicable.
If you want to know more, please contact us on (08) 9358 1116.
RPL – You can apply for RPL to gain credits for a course of study taking into account your prior education, qualifications, knowledge, skills, life and work experience. This may also apply to recurrency training requirements for certain qualifications like First Aid that require renewals.
Can I use a Scorpion Training qualification to get into University?
Scorpion’s training is competency based, nationally recognized training. University courses are generally curriculum based. GEM College of International Business has a great blend of nationally recognized, competency based training and curriculum based educational resources Thus, while direct credit status between Vocational and University courses is rare, Scorpion students who have been awarded higher qualifications such as a Diploma or Advanced Diplomas, may be granted up to one year’s advanced credit status towards a University course. GEM College has successfully advocated for students with Advanced Diploma status and considerable industry/commercial experience, to gain entry to post graduate courses in Workplace Health and Safety, Education and Business courses.
To find out more, you should contact Scorpion’s CEO in the first instance, and request an introduction to GEM College’s Corporate Leader. If she believes your qualifications and your background are suited to post graduate study she will advocate on your behalf. If she thinks an application would be considered, but more evidence is required to ensure acceptance, she would counsel you as to your best path for filling the gaps.
How do I hire your training facilities?
To view the training facilities we have on offer, please see our Training Facilities page. To book a room(s) or discuss your requirements with us or find out more about what we can offer you, please call one of our friendly team members on (08) 9358 1116.