Workplace Leadership for Supervisors & Managers

Qualification:             Based on Unit(s) from the Cert IV in L&M

Study Modes:             Classroom, RPL, Distance / e learning

Cost:                           Class - $350 (+GST) / $580 (+GST)

                                  e-learning $350 / $580 (incl assessments)

Duration:                    Classroom1 day course / 2 day course                 

The Qualification

Supervisors and Managers play a critical role in maintaining a smooth operating workplace. These skills are often learned on the job by experience, but this can take valuable time and leave opportunities for oversights or errors in judgement! 

Our course helps to:

  • clarify the roles and responsibilities of a Manager or Supervisor
  • Adjust to the role with confidence and assurance
  • Develop good communication skills in listening, asking questions and giving feedback to employees 
  • Develop a technique for making sure you give employees instructions that are clear and understood
  • Identify some techniques to deal with employee challenges such as squabbles, complaints and laziness
  • Recognize the importance of being visible and available to employees
  • Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent

Course Structure

2 Days (minimum recommended) - but can be delivered in 1 day portions

Note: 3 day course option covering 3 units,  is also available (this addresses the Manager / Supervisor skillset requested for most major projects)

Course Outline
Day 1

  • Showing leadership in the workplace
  • The supervisor role
  • Establishing authority
  • Practical tips for handling responsibility
  • Identifying priorities
  • Communication skills

Day 2

  • Create and maintain effective workplace relationships
  • Dealing with employee concerns
  • How to work with others
  • Mistakes to avoid
  • Supervisory success
  • Review action plans

A Statement of Attendance is issued on successful completion.

This course delivers the learning and knowledge of 2 Nationally recognised Units of the Certificate IV in Leadership and Management (* see Note below)

  • BSBMGT401 Show leadership in the workplace
  • BSBLDR402 Lead effective workplace relationships
Students may choose to complete formal assignments and be assessed against these national competencies. An additional charge of $200/unit applies
On achievement of completencies, a nationally recognised Statement of Attainment for the unit(s) is issued.


To enrol in the Supervisors course today, please select your preferred date from our course calendar and follow the simple instructions.

Alternatively you can enrol on the phone at (08) 9358 1116.

If you have any questions about this qualification or what else Scorpion can offer you, please contact our friendly staff via our online enquiry formemail, or over the phone.

Please fill in the Registration form below. Fields in bold are required.

Frontline Leadership for Supervisors and Managers - Skillset of Certificate IV in Leadership and Management

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How to use the mini calendar

  1. To enrol, click the yellow start date
  2. Complete and submit the enrolment form
Enrol here for RPL, Remote or eLearning

Enquiry? Click here to email us


Fabulous trainer !! Would definitely recommend Scorpion for others wanting to complete the training.  Emma 7 Feb 2014

Tourism Council WA